Event Cancellation and Substitution Policy

CHIA is committed to supporting our members, and understand that adjustments sometimes need to be made after a face-to face event registration has been completed. All requests must be submitted in writing and include the registrant’s full name, email address, and event description. Submit written requests to Register@CaliforniaHIA.org.

Substitutions

Registrants unable to attend a face-to-face live event may send a substitute. The appropriate member or non-member fee will apply to the substitute, and any rate difference must be paid in full at the time of request. Substitutions may also be completed on-site.

No-Shows

If you do not submit a written cancellation request within the eligible time-frame, and/or do not attend the event, full registration payment is required and non-refundable.

Cancellations

CHIACON/eLearning Programs/Webinars/On Demand
These programs are not eligible for a refund. Live webinar cancellation requests will be provided webinar-on-demand access for the same event, once the product becomes available.

Face-to-face Seminars/Workshops/Symposiums
Cancellations must be received in writing, at least seven days prior to event, to be eligible for a partial refund, less the appropriate cancellation fee. Cancellations received within seven days of the event are not eligible for a refund.

Face-to-face Convention/Pre-Convention Tutorials
Cancellations must be received in writing, on or before the published advance registration date, to be eligible for a partial refund, less the appropriate cancellation fee. Cancellations received after the advance registration date are not eligible for a refund.

Note: Those that join CHIA, by paying the AHIMA Member in CA fee, will not be refunded the $50 membership portion of the fee paid. The event cancellation fee will also still apply.

Event Cancellation Fees:

  • Seminar: $50
  • Two-Day Workshop/Symposium: $75
  • Convention: $100
  • Pre-Convention Tutorials: $20