California Health Information Association Website Privacy Policy

The California Health Information Association (CHIA) respects the privacy of its members, customers, subscribers, event registrants and other visitors to its website (“Users”) and has adopted this privacy policy in order to highlight the importance of privacy. This policy, which discloses ways in which CHIA gathers and distributes information, may change at any time. Any changes will be posted on this website within this policy.

Collected Information

It is CHIA’s general policy to collect only such personally identifiable information as our Users knowingly provide. CHIA does not collect personally identifiable information from those merely browsing this website. Most information collected on the website is used to better enable CHIA to serve its members and customers. We may also contact you regarding a website problem or other customer or member service-related issues.

Those joining CHIA as members, registering for CHIA events and other services and activities on this website provide personally identifiable information as requested for those actions. The categories of personally identifiable information collected may include names, titles, passwords, professional license and certification information, biographical information, event registration information, companies, addresses, telephone numbers, fax numbers, e-mail addresses and possibly other identifiers that permit the physical or online contacting of a specific individual. Individuals are requested to provide similar information when they sign up by offline methods. In addition, in order to access the members-only restricted access portion of the website, members are requested to provide certain information.

CHIA does not market to children and does not knowingly collect personally identifiable information from children on the CHIA website.


In order to use many features of the CHIA website, you will be provided, and may change, a user name and password, which are used to determine whether you are a CHIA member or customer, or otherwise authorized to access non-public portions of this website.

Use of Information

CHIA uses the data collected to provide and improve goods and services to Users. Registrant contact information may be made available to other participants. This may include the compilation of such information in hard copy which may be made available to participants and, in limited circumstances, to others.

CHIA members, customers, subscribers and event registrants will receive electronic and printed communications, including, where applicable, regular publications and information regarding CHIA member and other events, elections, and other information related to the provision of member and customer services. Member communications are delivered as part of your CHIA membership.

Usage Tracking

We track information on Users in terms of what pages they visit and the different interaction/touch points Users encounter when visiting our website. While we do not typically store this information in a fashion that enables us to automatically identify individual Users, we do store IP addresses, session times and pages visited which could be used to piece together data on an individual User.

This data may also be used by CHIA, in the aggregate, to identify appropriate User offerings.

CHIA does not track its Users over time and across third party websites to provide targeted advertising and therefore does not respond to “do not track” signals.

CHIA does not authorize other parties to collect personally identifiable information about our Users’ online activities over time and across different websites when they use CHIA’s website or service.

Purchases and Fulfillment

When you place an order or register for a CHIA event or product/subscription or apply for membership, we may request additional information such as cardholder information, credit card number, expiration date and security code. This information is used for confirmation and billing purposes and to service the order. Also, when you register for an event, we may request additional information about your hotel, meal and other travel preferences. This information is used only for the specific event.

CHIA may use third-party service providers such as credit card processing companies, shipping companies, mailing houses and event coordinators together with other service providers as required to satisfy customer requests.

When you register for a CHIA event, we may provide necessary information to hotels and to facilities hosting events. These parties are allowed to use that personal information only to provide services relevant to the event.

Updating Personal Information

If you are a User from whom we have collected personally identifiable information, and your information changes, you may update it at any time. To correct or update personally identifiable information, you may log into your profile on the CHIA website or e-mail

Use of “Cookies”

“Cookies” are pieces of data that a website may send for storage by your web browser on your computer’s hard drive. Use of cookies is common on the Internet. A website can send its own cookie to your browser if your browser’s preferences allow it. You may be able to configure your browser to accept or reject cookies, or notify you when a cookie is sent. If your browser refuses cookies, you might not have full access to our website.


CHIA uses commercially reasonable measures in an attempt to provide its users with a secure online experience. To do this, we use a variety of security measures to maintain the safety and confidentiality of personal information about you. All user registration information is contained behind a firewall and is accessible only by CHIA employees, contractors and volunteers who have signed nondisclosure agreements with CHIA. If you have any questions about the security at our website, please send an e-mail to


CHIA’s website contains links to websites not within the CHIA domain. CHIA is not responsible for the privacy practices or content of such sites. We encourage our Users to be aware of when they leave our site and to read the privacy policies of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by the CHIA website.

Electronic Discussion Groups

This website allows members to utilize electronic discussion groups, subject to agreements for such use. Information that a user may disclose there becomes viewable to other users, and the user should therefore use discretion with respect to disclosing personal information.

Notification of Policy Changes; Effective Date

We will notify members and other Users about material changes to our privacy policy by posting the privacy policy as changed on our website. Thus, Users of the website may want to periodically review the policy for changes.

The effective date of the current privacy policy is January 24, 2015.

Contact CHIA

If you have any additional questions, please contact CHIA Executive Office:

5055 E McKinley Avenue
Fresno, CA 93727-1964
Telephone: 559-251-5038